BOOKINGS & CANCELLATION POLICY
 

1. Places cannot be confirmed until a completed booking form has been returned with a signature. In making such bookings clients accept our booking and cancellations policy. 

2. Payment must be received by Northern Bear Safety Ltd (NBS) at least 14 days before the course start date (unless the booking is made within this time, in which case payment must be made immediately.) For companies who have an invoicing agreement with NBS Ltd, fees are payable in full within 30 days of the invoice date

3. You agree to pay NBS Ltd the fees defined in the table below for cancelling or postponing a confirmed booking. (If a postponed course is subsequently cancelled then full cancellation fees will apply).

4. In the unlikely event that a training course has to be cancelled by NBS Ltd you will be entitled to receive a full refund of any monies paid. Alternatively you may choose to book a future course. NBS Ltd will not be held liable for any other costs that might be incurred as a result of the cancellation.

Notice Provided - Cancellation Fees

• More than 21 days - Zero 
• 14 – 21 days 25% of course fee
• 7 – 14 days 50% of course fee
• Less than 7 days 100% of course fee

5. The trainer delivering the course has the right to dismiss any delegates should they disrupt the course or if they suspect that the delegate may be under the influence of drugs or alcohol. 

6. NBS operate an equal opportunities policy, and will exclude, after warning, any delegate who abuses on race, religion or sex grounds. 

7. Certificates will only be issued upon full payment of invoice. 

8. No refunds will be paid if delegates fail to arrive, leave early, or fail the course. 

9. Delegate information provided on this form will be used to create secure training records on our system. We may also pass this information to CITB for their records in line with our duties as an Approved Training Organisation.

10. Delegates will be expected to arrive with suitable Personal Protective Equipment (PPE) if listed in the joining instructions. 

11. Certificates will not be awarded to delegates who do not attend all sessions. 

12. Should candidates be required to re-sit an exam, there will be no charge for re-sits taken on the day of the course. Should the candidate choose to return at a later date to re-sit the exam, a charge of £40 + VAT will be payable to cover administration costs. NB - This does not apply where a candidate has failed and needs to attend the full course again.